When will my order ship?
Most orders usually ship within 2-3 business days. If you place your order Friday-Sunday, your order will ship out the following Monday.
If the item your ordering is on pre-order we'll ship it out as soon as it's back in stock. Please note that we'll hold your order till all items are in stock unless you contact us to make special arrangements.
Where is my tracking number?
Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.
Who will be delivering my order?
We ship via USPS and FedEx.
Do I need to be there to sign for it?
Nope! If you're not home, the driver will leave your package in your mailbox, at the door or with your doorman.
Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
At this time we are unable to ship to P.O boxes, APO/FPO addresses. However we are able to ship international addresses.
What happens if my package gets lost?
All items purchased from fernpinedistro.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.